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Notes on staying honest under pressure.
Incident communication · October 14, 2026 · 1 min read
Write the first incident update in ten minutes
A short, boring first message beats a perfect one an hour later. Here is a template and the reasoning behind it.
Reliability · September 29, 2026 · 1 min read
Uptime numbers that actually mean something
99.9% sounds precise and hides almost everything. How to report availability so customers can plan around it.
Process · September 8, 2026 · 1 min read
A blameless post-incident review that gets read
Most reviews are written once and never opened again. A one-page structure that people finish and act on.